Effective Date: September 30, 2016
The Shadow ink limited Group which is comprised of its parent company, subsidiaries and other corporate entities under common ownership (“Affiliates”) operates games in multiple territories worldwide. Depending upon the services you choose and the platform concerned, you may enter into a relationship with our Shadow ink limited entity in Luxembourg, which does business as an SARL or with Shadow ink limited, Inc. which is incorporated in the United States. These particular entities are collectively referred to as “Shadow ink limited.”
If you are using our Services through a social network, platform or applications provider (“Third Party Service”) (e.g., Facebook, Steam, iTunes, Google Play, etc.), any activities provided by such third party beyond Shadow ink limited’s Services are governed by that Third Party Service’s policies.
Please be aware that these Terms of Service apply solely to the Services provided by our Shadow ink limited entities in Luxembourg and the United States.
Subject to compliance with these Terms of Service, Shadow ink limited is granting you a non-exclusive, non-transferable, revocable limited license to access the Services and play our games for your own non-commercial entertainment purposes only. You agree not to use the Services for any other purpose. If you violate any of these Terms of Service, we reserve the right to terminate your license without notice.
If you are using or have obtained access to the Services through a Third Party Service, you are required to have an account with that Third Party Service which is in good standing. You may also be required to have an account with the applications provider for your mobile device. You warrant that you are not prohibited from receiving products of EEA or US origin (as applicable to you), including services or software. You are responsible for any fees, including internet connection or mobile fees that you incur when accessing the Services.
Please be aware that (i) any activities on the Third Party Service beyond the scope of the Services are governed by that Third Party Service’s policies. For example, your violation of Facebook’s Statement of Rights and Responsibilities, the Steam Subscriber Agreement or applicable Apple Game Center Terms and Conditions could result in your termination from Shadow ink limited’s Services.
You may not use our Services if you are under 13. By accessing and using the Services, you represent and warrant that you are at least 13 years old. If you are a minor over the age of 13, we recommend you seek consent from a parent or legal guardian before accessing the Services. If you will be purchasing Virtual Currency and/or Virtual Goods (defined below in Section 10) through Facebook Credits or other authorized means, Shadow ink limited requires all users to be over the age of 18, or if you are under 18, you confirm that you have your legal guardian/parent’s permission and consent to incur any charges.
Your use of the Services is governed by certain rules (the "Code of Conduct"), maintained and enforced by Shadow ink limited. It is your responsibility to know, understand and abide by this Code of Conduct. Any use of the Services in violation of the Code of Conduct is strictly prohibited, can result in the immediate revocation of your limited license to use the Services, and may subject you to liability for violations of law.
The following conduct and content is expressly prohibited on the Services and your account will be terminated for such unpermitted behavior or activity. Shadow ink limited reserves the right to investigate and take appropriate legal action against anyone who, in Shadow ink limited’s sole discretion, violates this provision.
Offensive and Illegal Content and Conduct:
You agree that you will not, under any circumstances, engage in conduct or post information on the Services which:
Collection and Publication of Personal Information; Improper Communications/Use of Services:
You agree that you will not, under any circumstances:
Violation of Laws and Policies:
You agree that you will not, under any circumstances:
In all cases, prohibited activity includes, but is not limited to using the Shadow ink limited Services in a manner inconsistent with any and all applicable laws and regulations.
Shadow ink limited owns, has licensed, or otherwise has rights to use all of the content that appears in the Services. Shadow ink limited further reserves all rights, on behalf of itself, as well as its affiliates, subsidiaries, or licensors including, without limitation, all intellectual property rights or other proprietary rights, in connection with the Services. You further agree that you have no right or title in or to any content that appears in the Service, including without limitation, all content, text, graphics, logos, buttons, icons, images, music, digital files, data and software provided through the Services.
"Content" includes software, technology, text, forum posts, chat posts, character profiles, messages, links, emails, music, sound, graphics, pictures, video, code, and all audio visual or other material appearing on or emanating to and/or from the Services (including the design and appearance of the Services). Unless otherwise specified in writing, all Content, is owned by Shadow ink limited or its affiliates, subsidiaries, licensors or suppliers. The definition of Content collectively includes user generated Content ("UGC") and Shadow ink limited Content.
You agree that all Content, including but not limited to all accounts, characters created, Virtual Currency, and Virtual Goods acquired and developed during the course of your use of the Services, are the sole and exclusive property of Shadow ink limited or its licensors. Shadow ink limited may use all Content for any purpose, including for commercial or promotional use without restriction or compensation to you. You agree not to copy, redistribute, publish or otherwise exploit any Content in violation of the intellectual property rights of Shadow ink limited or any other third party.
In all cases, you agree that such UGC is wholly original to you and you exclusively own the rights to such UGC, including the right to grant all of the rights and licenses in such UGC to Shadow ink limited without Shadow ink limited incurring any third party obligations or liability arising out of its exercise of the rights granted herein by you.
You further grant to Shadow ink limited a non-exclusive, worldwide, royalty-free, sublicenseable, and transferable license (i) to use, reproduce, distribute, prepare derivative works of, display, perform and otherwise exploit in any manner whatsoever the UGC, or any portion thereof, on the Services as well as via any and all media now known or hereafter developed, and (ii) to advertise, market and promote the same. To the extent permitted by applicable laws, you hereby assign and/or waive any moral rights or rights of publicity or privacy you may have in such UGC. Further, you bear the entire risk of the completeness, accuracy and/or quality of your UGC found in the Games. If the Services on which you contribute UGC permits other users to access and use that UGC as part of the Services, then you also grant all other users of the relevant Services the right to use, copy, modify, display, perform, create derivative works from, and otherwise communicate and distribute your UGC on or through the relevant Services without further notice, attribution or compensation to you.
Shadow ink limited reserves the right to monitor UGC in the Games, but cannot monitor or prescreen all of the UGC and does not attempt to do so. Shadow ink limited has the right, but not the obligation, to edit, refuse to post, or remove any UGC posted in the Games that is deemed objectionable or violates these Terms or the spirit of these Terms, in our sole discretion and determination.
If a user finds that specific UGC may violate these Terms of Service, please bring it to our attention by contacting us. Shadow ink limited does not assume any responsibility or liability for UGC that is generated by users of the Games.
Third Party Content:
You may not upload or post any Content on the Services that infringes the copyright, trademark or other intellectual property rights of a third party nor may you upload Content that violates any third party's right of privacy or right of publicity. Shadow ink limited may, without prior notice to you and in its sole judgment, remove Content that may infringe the intellectual property or other rights of a third party.
If you are a repeat infringer of Shadow ink limited's or a third party's intellectual property or other rights, Shadow ink limited may terminate your account without notice to you. If your account is terminated, you are not entitled to a refund for any fees you have paid, and you will lose access to all Virtual Goods, Virtual Currency and any other benefits of your account.
Shadow ink limited prohibits and does not recognize any purported transfers of virtual property effectuated outside of the Service, or the purported sale, gift or trade in the "real world" of anything that appears or originates in the Service, unless otherwise expressly authorized by Shadow ink limited in writing. You are therefore not permitted to trade, sell or attempt to sell in-game items or currency for "real" money, or exchange those items or currency for value of any kind outside of a game, without Shadow ink limited’s written permission. Any such transfer or attempted transfer is prohibited and void, and will subject your account to termination.
Payment for Virtual Currency and Virtual Goods. Your order of Virtual Currency and/or Virtual Goods will represent an offer to us to purchase such items which will be accepted by us when we make the relevant Virtual Currency and/or Virtual Goods available in your account for you to use on our Services or debit your credit card, whichever comes first. Shadow ink limited may revise the pricing for Virtual Currency and Virtual Goods offered through the Service at any time.
Virtual Currency Offered by Third Parties. Please be aware that if you purchase Facebook Credits, Google Play Credit, or make a purchase via Steam or other payment credit offered by the applicable Third Party Service, you are agreeing to that service’s payment terms and Shadow ink limited is not a party to the transaction. You agree to pay all fees and applicable taxes incurred by you or anyone using an account registered to you. You will also be subject to that Third Party Service’s refund policies.
Games Offered through Steam. We offer a generous refund policy to our users. You may request a refund of a game for any reason (i) within fourteen (14) days of purchase and (ii) so long as the game has been played for less than two hours and the downloadable content has not been consumed, modified or transferred.
European Union rules. If you reside in the European Union, by law you have the right to withdraw from a purchase within fourteen (14) days, commencing on the day when you receive your purchase (“cooling-off period”). If you have not used the Virtual Currency. Virtual Goods and/or game within the cooling-off period and you wish to obtain a refund, please immediately advise Shadow ink limited (or the applicable Third Party Service) so that a refund can be issued within 30 days.
If your use of the Services or game purchase is subject to any type of use or sales tax, then Shadow ink limited may also charge you for those taxes.
Illegal charges. If a user has incurred charges or fees as a result of bona fide identity theft, Shadow ink limited will work with the user and the third party payment provider to achieve a refund for such charges or fees.
License to Virtual Currency or Virtual Goods. Other than a limited, revocable, non-transferable license to use the Virtual Currency or Virtual Goods in the Services, you have no right in or title to such Virtual Currency and Virtual Goods. Shadow ink limited has the absolute right to manage, regulate, control, modify, and/or eliminate Virtual Currency and/or Virtual Goods as it sees fit in its sole discretion, and Shadow ink limited shall have no liability to you or anyone for the exercise of such rights.
Shadow ink limited may provide links on the Services to third party websites or vendors who may invite you to participate in a promotional offer in return for receiving additional Services, Virtual Goods and/or Virtual Currency. Any charges or obligations you incur in your dealings with these third parties are your responsibility. Shadow ink limited makes no representation or warranty regarding any content, goods and/or services provided by any third party (even if linked from our Services), and will not be liable for any claim relating to any third party content, goods and/or services. Shadow ink limited is not responsible for such third party content, business practices or privacy policies, or for the collection, use or disclosure of any information those sites may collect.
Trademarks. Shadow ink limited and other related trade names, graphics, logos, and service marks used on the site are the trademarks of Shadow ink limited and its licensors and may not be used by you without our prior written permission.
Copyright. All Content is copyrighted under United States and European Union copyright laws and/or similar laws of other jurisdictions, protecting it from unauthorized use.
Infringement. If you are a copyright or trademark owner or an agent thereof and believe your protected work has been copied and posted on the Services in a way that constitutes infringement, you may submit a notification to our agent with the following information in writing:
Please send this written notice to our designated agent as follows:
SHADOW INK LIMITED
Address 3 THEMISTOKLI DERVI JULIA HOUSE
1066 NICOSIA CYPRUS
You are solely responsible for your interactions with other users of the Service and any other parties with whom you interact through the Service and/or Shadow ink limited games. Shadow ink limited reserves the right, but has no obligation, to become involved in any way with these disputes. If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
You understand that the Service is an evolving one and Shadow ink limited needs to perform updates from time to time. You acknowledge and agree that Shadow ink limited may update the Services, with or without notifying you. You may need to update third party software from time to time in order to receive the Services.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SHADOW INK LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SERVICE OR PROVIDED VIA SHADOW INK LIMITED. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR USING THE SERVICES.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SHADOW INK LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, NEITHER SHADOW INK LIMITED NOR ITS AFFILIATES OR SUBSIDIARIES, OR ANY OF THEIR DIRECTORS, EMPLOYEES, AGENTS, ATTORNEYS, THIRD-PARTY CONTENT PROVIDERS, DISTRIBUTORS, LICENSEES OR LICENSORS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
SHADOW INK LIMITED SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS, EVEN IF SHADOW INK LIMITED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH ANY SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES. SHADOW INK LIMITED'S AGGREGATE MAXIMUM POTENTIAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL BE NO MORE THAN THE TOTAL AMOUNT PAID BY YOU TO SHADOW INK LIMITED IN THE ONE HUNDRED EIGHTY DAYS (180) DAYS PRIOR TO THE CLAIM. MULTIPLE CLAIMS WILL NOT INCREASE THIS LIMIT.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
You agree to indemnify, save, and hold Shadow ink limited, its affiliated companies, contractors, employees, agents and its third-party suppliers, licensors, and partners harmless from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of the Service, any violation by you of these Terms of Service, or any breach of the representations, warranties, and covenants made by you herein. Shadow ink limited reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shadow ink limited, and you agree to cooperate with Shadow ink limited’s defense of these claims. Shadow ink limited will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
You agree that the provisions in this paragraph will survive any termination of your account or of the Service
Before resorting to formal dispute resolution mechanisms, we strongly encourage you to first contact us directly to seek a resolution by contacting Customer Support and seeking to resolve your issue within a thirty (30) day period. If this fails, additional informal discussions begin upon written notice from you or Shadow ink limited. Shadow ink limited will send its notice to the email address you have provided to us and may also provide a copy to a physical address if we have one on file. You will send your notice to Shadow ink limited at: legal@Shadow.ink. This Section 18 shall apply to the maximum extent permitted by applicable law. If the laws of your jurisdiction prohibit the application of some or all of the provisions of this Section, such provisions will not apply to you.
Exceptions to Informal Discussions and Arbitration. You and Shadow ink limited agree that the following disputes are not subject to the provisions concerning informal discussions and binding arbitration: (1) any disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights; (2) any dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or criminal activity; and (3) any claim for injunctive relief.
If you reside in the United States and are unable to resolve a dispute through informal discussions, either you or Shadow ink limited may elect to have the dispute (except those disputes expressly excluded below) finally and exclusively resolved by final binding arbitration. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
The arbitration shall be performed under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). Your arbitration fees and your share of arbitrator compensation shall be governed by these AAA rules. If such costs are determined by the arbitrator to be excessive, Shadow ink limited will pay all arbitration fees and expenses.
The arbitration may be conducted in person, through the submission of documents, by phone or online as allowed by the AAA rules. Except as otherwise provided in this Agreement, you and Shadow ink limited may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.
No Class Action. You and Shadow ink limited agree that any arbitration shall be limited to the dispute between Shadow ink limited and you individually. To the full extent permitted by law no arbitration or other dispute resolution proceeding shall be joined with any other or decided on a class-action basis.
Time Limitation for Legal Claims. YOU AND SHADOW INK LIMITED AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SHADOW INK LIMITED SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Venue. Any arbitration will take place in the County of Los Angeles, California, USA. Either party may appear via digital or telephonic means if a personal appearance is not reasonably feasible. Any dispute not subject to arbitration, or where no election to arbitrate has been made, shall be decided by a court of competent jurisdiction within the County of Los Angeles, California, USA, and you and Shadow ink limited agree to submit to the personal jurisdiction of that court. Construction and performance of this Agreement and the legal relations between the parties hereto shall be under the laws of the State of California without regard to its conflict of laws provisions. Each party hereby waives any claim that such venue is improper or inconvenient.
European Economic Area and Switzerland:
If you reside outside the United States and are using or accessing the Services provided by Shadow ink limited from the EEA or Switzerland, these Terms of Service are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg and shall be considered to have been made and accepted in the Grand Duchy of Luxembourg, without regard to conflict of law provisions.
Disputes which exceed €5,000 relating to the Services shall be subject to the exclusive jurisdiction of the courts located in Luxembourg City and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims or disputes.
Disputes involving a claim of €5,000 or less relating to the Services which you have been unable to resolve using informal dispute resolution methods must be resolved exclusively through binding arbitration administered by the International Centre for Dispute Resolution before one (1) arbitrator in accordance with its International Arbitration Rules. Any arbitration will take place in Luxembourg City. Either party may appear via digital or telephonic means if a personal appearance is not reasonably feasible.
Each party hereby waives any claim that the foregoing venue is improper or inconvenient.
Further, you and Shadow ink limited agree that the following rules shall apply to the arbitration proceedings: (a) the arbitration shall be conducted in English or in a language mutually agreed by the parties; (b) the arbitration shall take place in a timely manner; (c) discovery shall be limited and pre-hearing information exchange shall be limited to the reasonable production of relevant documents; (d) the arbitration award shall be rendered within six (6) months of the commencement of the arbitration, unless such time limit is extended by the arbitrator; and (e) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the costs are determined by the arbitrator to be excessive, Shadow ink limited will pay all arbitration fees and expenses.
Residents of Countries outside the EEA, Switzerland and the USA
If you live in a country outside of the EEA, Switzerland and/or USA, arbitration shall be initiated in the County of Los Angeles, California, and you agree to submit to the personal jurisdiction of the Los Angeles courts, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. Additional terms are set forth above under the section applicable to Arbitration in the USA.
Supplemental Policies. Shadow ink limited may publish additional policies related to specific services such as forums, promotions, contests or loyalty programs. For example, before participating in our game forums, you should read and must abide by the Forum Rules applicable to the Service’s community. Your right to use such services is subject to those specific policies and these Terms of Service.
Language. These Terms of Service and all related documents are written and shall be interpreted in the English language.
Shadow ink limited
Attn: Georgia Kafkalia
Address 3 THEMISTOKLI DERVI JULIA HOUSE
1066 NICOSIA CYPRUS
Equitable Remedies Available to Shadow ink limited. You acknowledge that the rights granted and obligations made under these Terms of Service to Shadow ink limited are of a unique and irreplaceable nature, the loss of which shall irreparably harm Shadow ink limited and which cannot be replaced by monetary damages alone so that Shadow ink limited shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety or proof of damages) in the event of any breach or anticipatory breach by you.
Your Waiver of Injunctive or Equitable Relief. You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of the Service or any Shadow ink limited game, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Service or any content or other material used or displayed through the Service and agree to limit your claims to claims for monetary damages (if any), limited by Section 16.
Survival of Provisions. Sections and provisions which by their nature survive expiration or termination of the Terms of Service, including without limitation liability and warranty disclaimers and limitations, shall survive expiration or termination.